We try our best to ensure that your order is delivered in perfect condition. However, if you receive any damaged or incorrect product, please contact us via email within 48 hours of receiving your order at email@example.com and we will do the best we can to resolve your issue.
We do not accept a return or exchange if you change your mind, so please review your order before making any purchase.
If you're not satisfied, we are not satisfied. That is why we offer a 15-Days Money Back Guarantee to our products If you’re not completely satisfied with your purchase, simply return it to PureSoul Collection with proof of purchase for a full refund of the purchase price (excluding shipping charges). Alternatively, you may request to receive a replacement product instead of a monetary refund.
Please note, Our Money-Back Guarantee only applies to products purchased within Australia. Also, we can only accept back our products that were directly purchased through puresoulcollection.com.au. We cannot accept products that were purchased from third-party retailers.
We offer a refund, credit note, or exchange on any damaged or incorrect item received when the product is in the original condition, and unused.